LegalNon-Discrimination Policy

Last updated: October 2026

Our policy

EGN Home Care complies with applicable federal and California civil rights laws. We do not discriminate against, exclude, or treat anyone differently because of race, color, national origin, ancestry, religion or creed, sex, gender, gender identity, gender expression, sexual orientation, pregnancy, age, physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by law.

Where this policy applies

• Deciding who we serve and accepting new clients.
• The care, services, and scheduling we provide.
• Hiring, training, pay, promotion, and every other part of employment. EGN Home Care is an equal opportunity employer.
• How we treat families, visitors, and the professionals who refer clients to us.

Everyone on our team is expected to follow this policy. Discrimination or harassment by any team member is not tolerated.

Help communicating with us

We want everyone to be able to communicate with us. If you have a disability, or English is not your preferred language, tell us what would help. We will work with you to arrange reasonable help, such as information in large print or another format, calls through the California Relay Service (dial 711), or an interpreter. Our Accessibility Statement explains how to get help using this website.

Raising a concern

If you believe EGN Home Care has discriminated against you or did not provide the help described above, please tell us. We will look into your concern promptly and respectfully.

• Call (866) 434-6466.
• Email info@egnhomecare.com.
• Write to us at EGN Home Care, 1320 Willow Pass Road, Suite 600, Concord, CA 94520.

We will not retaliate against anyone who raises a concern in good faith or helps us look into one.

Government agencies

You can also file a complaint with a government agency:

• California Civil Rights Department (employment, and services from businesses in California): 800-884-1684, or 711 for the California Relay Service. File online (opens in a new tab).
• U.S. Department of Health and Human Services, Office for Civil Rights (health and human services): 1-800-368-1019, TDD 1-800-537-7697. File online (opens in a new tab).